Refund Policy
Last updated: March 1, 2026
Free Trial
Vital Signal offers a 7-day free trial with full access to all features. A valid payment method is required to start your trial, but you will not be charged during the trial period.
If you cancel before the trial ends, your card will not be charged and your subscription will end at the close of the trial period.
Subscription Cancellation
You can cancel your $9.99/month subscription at any time through the billing portal in your account settings. When you cancel:
- You retain full access to the Service until the end of your current billing period
- Your card will not be charged again after cancellation
- Your data remains in your account — you can resubscribe later and pick up where you left off
Refunds
Because the Service includes a free trial period, we generally do not offer refunds for subscription charges. However, if you believe you were charged in error or have extenuating circumstances, please contact us and we will review your case individually.
How to Cancel or Request a Refund
- To cancel: Go to Settings in your account and click "Manage subscription" to open the billing portal
- To request a refund: Email support@myvitalsignal.com with your account email and the reason for your request
Refund requests are reviewed within 5 business days. Approved refunds are issued to the original payment method.
Account Deletion
If you wish to permanently delete your account and all associated data, you can do so from your account settings. Account deletion is immediate and irreversible. Deleting your account does not automatically cancel your subscription — please cancel first through the billing portal.
Contact
For refund requests or questions, contact us at support@myvitalsignal.com.